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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

VIDEO-ASSISTED
SPEECH-TO-SPEECH

711 or 877-662-4234
Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.
To make a VA-STS call, dial the New York Relay STS toll-free number (877-662-4234) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.
 
STS Customer Service (877-787-1989) can provide you additional
information on equipment requirements and call procedures.

HOW TO USE VA-STS

 

VIDEO: HOW DOES VA-STS WORK?

HOW TO SET UP YOUR CUSTOMER PROFILE

Below are three ways of obtaining and filling out your Customer Profile form:

1

CUSTOMER PROFILE ONLINE

You can fill out the form online. 

2

PRINT CUSTOMER PROFILE FORM

Click to download the Customer Profile form:
 
 
 
 
After you finish filling out the form, mail your completed form to:
  • New York Relay Customer Service
    P.O. Box 29230
    KSOPHR0312-3A
    Shawnee Mission, KS
    66201-9230
     
  • Or fax the form to
    877-877-3291.

3

CONTACT CUSTOMER SERVICE

You can set up your Customer Profile by contacting New York Relay Customer Service at:
 
  • 866-878-1989
 
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.
 
They are also available to answer any questions you may have.