711 or 877-662-4234
Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.
To make a VA-STS call, dial the New York Relay STS toll-free number (877-662-4234) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.
STS Customer Service (877-787-1989) can provide you additional
information on equipment requirements and call procedures.
HOW TO USE VA-STS
VIDEO: HOW DOES VA-STS WORK?
HOW TO SET UP YOUR CUSTOMER PROFILE
Below are three ways of obtaining and filling out your Customer Profile form:
CUSTOMER PROFILE ONLINE
You can fill out the form online.
PRINT CUSTOMER PROFILE FORM
Click to download the Customer Profile form:
After you finish filling out the form, mail your completed form to:
New York Relay Customer Service
P.O. Box 29230
Shawnee Mission, KS
Or fax the form to
CONTACT CUSTOMER SERVICE
You can set up your Customer Profile by contacting New York Relay Customer Service at:
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.
They are also available to answer any questions you may have.