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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

VOICE CARRY-OVER

Voice Carry-Over (VCO) allows a deaf or hard-of-hearing user to speak directly to a hearing person. When the hearing person speaks to you the relay operator serves as your "ears" and types everything said to your TTY or VCO phone. If an elderly person with progressive hearing loss has difficulty hearing over the phone, VCO is the perfect communication solution for them.
 
VCO WITH PRIVACY
This feature is similar to the standard VCO feature, however, the relay operator will not hear the VCO user's voice.
711 or 877-826-6977

HOW DOES VCO WORK?

The mother who has a hearing loss speaks to her son directly.
The son speaks to his mother, and the relay operator types everything the son says, word for word, to the mother.
The mother reads on a TTY screen what her son speaks.
 

VIDEO: VCO

OTHER VCO FEATURES

The relay operator specializes in all types of VCO calls, such as VCO to TTY, VCO to VCO, or Two-Line VCO. With this service, you do not have to specify your call type to the relay operator.

VCO TO TTY

The relay operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user's TTY or text display equipment to be read.

VCO TO VCO

The relay operator serves as both parties' "ears", typing what is said on both ends of the call.

TWO-LINE VCO

Two-line VCO allows a person with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.