TTY RELAY SERVICE
A person who is deaf, hard-of-hearing, or deaf-blind uses a TTY to type his/her conversation to a relay operator, who then reads the typed conversation to the person on the other end of the call. The relay operator relays the other party's spoken words by typing them back to the TTY user.
All calls are strictly confidential and no records of any conversations are maintained.
711 or 800-662-1220
HOW DOES TTY RELAY WORK?
You as a TTY caller dial the TTY number, 711 or 800-662-1220. New York Relay will answer. You then type in the area code and telephone number you wish to call and then type "GA" (Go Ahead.) The relay operator dials the number and connects to the other party.
You type your conversation to the relay operator. Remember to type in "GA" (Go Ahead) at the end of each message.
The relay operator then voices your typed message to the other party.
After the TTY caller types "GA", it is the other party's turn to respond.
The relay operator relays the other party's spoken words by typing them back to the TTY caller.
VIDEO: TTY RELAY SERVICE
VISUAL STEP-BY-STEP DEMONSTRATION