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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

Specially trained relay operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. New York Relay's unparalleled equipment and exceptional Speech-to-Speech (STS) operator training ensures that speech-disabled users will be heard and understood. There may be instances when a STS user will be asked to repeat his/her message to ensure that it is relayed correctly. As an added benefit, New York Relay can permanently establish your call type as Speech-to-Speech.
711 or 877-662-4234

SPEECH-TO-SPEECH

HOW DOES STS WORK?

The other party talks directly to the STS user.
The relay operator repeats the STS user's spoken words if needed.
The STS user speaks directly to the other party.

VIDEO: STS Stuttering Solution

VIDEO: Andy's Story

 

ENHANCED SPEECH-TO-SPEECH SERVICE

This new feature makes call set-up a piece of cake for you. In order to set up the call more quickly, New York Relay now offers My Email Set Up. Now, you can e-mail call instructions or information 2 to 24 hours prior to the call. This can include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier for you to complete the call.

MY EMAIL SET UP

  • You can email call instructions or information 2 to 24 hours prior to the call.
     
  • Click here to email call set up.
     
  • Information can be included such as:
    • the number to be dialed
    • the name of the person being called
    • any special instructions and subject of the call, or
    • anything that makes it easier for you to complete the call
       
  • IMPORTANT INFORMATION: Before you use My Email Set Up, it is important to create your own customer profile.

    Click here to learn how to set up your customer profile.

MY SUPPORT

  • 877-787-1989
     
  • Dedicated customer support for STS users.
     
  • Assist you with:
    • basic information about STS,
    • filling out customer profiles, and
    • other features designed to support you and your callers.
       
  • Open 24 hours a day,
    ​7 days a week
 
 

HOW TO SET UP YOUR CUSTOMER PROFILE

Below are three ways of obtaining and filling out your Customer Profile form:

1

CUSTOMER PROFILE ONLINE

You can fill out the form online. 

2

PRINT CUSTOMER PROFILE FORM

Click to download the Customer Profile form:
 
 
 
 
After you finish filling out the form, mail your completed form to:
  • New York Relay Customer Service
    P.O. Box 29230
    KSOPHR0312-3A
    Shawnee Mission, KS
    66201-9230
     
  • Or fax the form to
    877-877-3291.

3

CONTACT CUSTOMER SERVICE

You can set up your Customer Profile by contacting New York Relay Customer Service at:
 
  • 877-787-1989
 
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.
 
They are also available to answer any questions you may have.