SERVICES FOR CALLERS WITH
A SPEECH DISABILITY
New York Relay Service offers relay services for consumers with a speech disability. People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.
Two services that are available for callers with a speech disability are:
Speech-to-Speech (STS) allows a speech-disabled person to voice his/her conversation. A specially trained Sprint STS operator repeats the words of the person with a speech disability or synthesizer output to the other party. No special equipment is needed to use this service.
HEARING CARRY-OVER (HCO)
Hearing Carry-Over (HCO) allows a caller with a speech disability to type his/her conversation for the relay operator to read aloud to the standard telephone user. The HCO user can listen to the other party. A teletypewriter device (TTY) may be needed to use this service.