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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

OTHER RELAY SERVICES

INTERNATIONAL CALLING

New York Relay allows users to place and receive calls to and from anywhere in the world (using English or Spanish language). Calls originating from outside of the US may also access Sprint Relay via 1-605-224-1837.

TTY PUBLIC PAYPHONE

711 or
800-662-1220
The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to relay services at public payphones.
 
The order states that:
  • All local calls from TTY payphones are free of charge.
  • Toll calls can be billed through calling cards and prepaid cards.
  • TTY users who wish to use a coin TTY payphone can use New York Relay to assist in connecting calls. There are several ways to bill non-local calls: collect, third party, calling card or prepaid card.

DIRECTORY ASSISTANCE

711 or
800-662-1220
New York Relay will facilitate directory assistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator. Once the caller makes the request, the relay operator will contact the appropriate LEC DA operator. After obtaining the number, the caller may choose to place the call through New York Relay or dial it directly TTY to TTY.

VOICE MAIL RETRIEVAL

711 or
800-662-1220
TTY users can request New York Relay to retrieve messages from their voice answering machines or voicemail.
 
To request answering machine retrieval, type "AMR" with instructions or password and then "GA" (Go Ahead.)
 
The relay operator will type, "PLS PLCE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA."  Place your handset on the speaker part of the answering machine until all messages have been retrieved.
 
Then place the handset back on the TTY and type "GA." The relay operator will type your messages.

911 EMERGENCY CALL

NOTE:
711 is not an
emergency number
In case of emergency, TTY users should call 911 directly. 

Calling 911 directly and immediately to local TTY emergency service can save valuable time in urgent situations.