A New York Relay Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:
Frequently dialed numbers
Many other preferences
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
If you have questions or need assistance,
contact New York Relay Customer Service:
800-676-4290 (Spanish - TTY/Voz)
866-931-9027 (Voice Carry-Over)
THREE OPTIONS TO SET UP YOUR CUSTOMER PROFILE
You can fill out the form online.
PRINT CUSTOMER PROFILE FORM PDF
Click to download the Customer Profile form.
Customer Profile for Speech-to-Speech
After you finish filling out the form, please mail it to:
New York Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230
Or fax the form to 1-877-877-3291.
CONTACT CUSTOMER SERVICE
You can set up your Customer Database Profile by contacting New York Relay Customer Service at:
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.