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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

CUSTOMER PROFILE

A New York Relay Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:
  • Frequently dialed numbers
  • Emergency numbers
  • Customer notes
  • Many other preferences
 
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
 
If you have questions or need assistance,
contact New York Relay Customer Service:
 
  • 800-676-3777 (TTY/Voice)
  • 800-676-4290 (Spanish - TTY/Voz)
  • 877-787-1989 (Speech-disabled)
  • 866-931-9027 (Voice Carry-Over)
  • accessibility@sprint.com (Email)

THREE OPTIONS TO SET UP YOUR CUSTOMER PROFILE

CUSTOMER

PROFILE ONLINE

You can fill out the form online.

PRINT CUSTOMER PROFILE FORM PDF

Click to download the Customer Profile form.
General
Customer Profile
Customer Profile for Speech-to-Speech
After you finish filling out the form, please mail it to:

New York Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.

CONTACT CUSTOMER SERVICE

You can set up your Customer Database Profile by contacting New York Relay Customer Service at:
 
  • 800-676-3777
    TTY/Voice
  • 877-787-1989
    Speech-to-Speech
  • 866-931-9027
    Voice Carry-Over
  • 800-676-4290
    Espanol

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.