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New York Relay Service is funded by New York 's Telecommunications Carriers.

© 1997-2019 New York Relay and New York Captioned Telephone Service - All Right reserved.

CAPTIONED
TELEPHONE SERVICE

  • When the phone rings, do you feel stressed? 
  • Are you worried that you won’t understand the person calling you?
  • Do you look around to see if someone else can answer the phone?
 
Well, worry no more!
 
A person with hearing loss places a call in the same way as dialing a traditional phone – with confidence. You can relax and enjoy your conversations again!
 
With your CapTel phone, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. The captioned telephone service allows you to LISTEN and READ captions of everything your caller says during your phone conversations. 
 
Don't miss another word!

HOW DOES CAPTEL WORK?

The CapTel user speaks directly to the other party using a CapTel phone. 
The CapTel user listens and reads the conversation on the CapTel display screen.
The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. 

CAPTEL PHONE MODELS

CAPTEL 2400i

For people who prefer a phone with a touch-screen display.
Click here to learn more about CapTel 2400i.

CAPTEL 840

For people who don't have Internet access.
 
Click here to learn more about CapTel 840.

CAPTEL 840i

For people who have Internet access but prefer the familiarity
of a traditional phone.
 
Click here to learn more about CapTel 840i.

CAPTEL 880i

Ideal for people who have low vision or  difficulty reading standard caption sizes.
 
Click here to learn more about CapTel 880i.
 

TWO OPTIONS TO GET A CAPTEL PHONE

1

PURCHASE ONLINE

New York residents who do not qualify for the Third Party Certificate may purchase the CapTel phone at the reduced price of $75.00.

2

THIRD PARTY CERTIFICATE

Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.  The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.
 
NOTE: Third Party Certification applies to CapTel 840i only.
 
  • Download & print
    the Third Party
    Certification Form
 
  • Have the form signed and dated by a hearing professional such as an audiologist or specialized doctor
 

VIDEO: CAPTEL

 

VIDEO: CAPTEL (Spanish)

CAPTEL
CUSTOMER SUPPORT

  • Customer Service:
    • 1-888-269-7477
      (24 hours)
 
  • En español:
    • 1-866-670-9134
      ( 8 AM to 12 AM EST) 
 
  • Fax:
    • 1-608-204-6167
 

REQUEST FOR CAPTEL PRESENTATION OR EXHIBIT

If you are interested in having New York Relay Captioned Telephone Service for a presentation or exhibit, please complete and submit the form below.
 
The New York Customer Relations Manager or a CapTel consultant will respond to you shortly.

REQUIREMENTS: Hearing Loss, High Speed Internet, Dial-tone

No-Cost Phone with valid third-party certification is subject to change without notice. Terms and conditions may apply.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON.

 

IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.

 

CapTel is a registered trademark of Ultratec, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc.