WHAT IS RELAY SERVICE?
New York Relay Service is a statewide service that connects standard (voice) telephone users with deaf, hard-of-hearing, deaf-blind, speech-disabled, or late-deafened people who use text telephones (TTYs) or voice carry-over (VCO) phones.
This service allows TTY or VCO users to communicate with standard telephone users through specially trained relay operators. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls.
All calls are strictly confidential and no records of any conversations are maintained. Anyone wishing to use New York Relay simply dials the relay number to connect with a relay operator. The relay operator will dial the requested number and relay the conversation between the two callers.
BENEFITS OF RELAY SERVICE
New York Relay Service uses state-of-the-art technology to bring relay services to customers. With New York Relay, you can:
Store and refer back to information such as frequently dialed numbers, preferred call type, and long distance carrier
Utilize a wide array of technologies, such as teletypewriters (TTYs), Voice Carry-Over (VCO) and Hearing Carry-Over (HCO)
Retrieve voicemail and answering machine messages
Redial last number called
Work with sensitive and well-trained relay operators who handle each call with complete confidentiality
The Relay Service routinely monitors performance to ensure continuously high quality services.
WATCH HOW NEW YORK RELAY SERVICE WORKS
WHAT IS 711?
Dialing 711 is easy and fast. It automatically connects to a relay operator, without having to remember and dial a ten-digit access number.
New York was one of the first states that offered 711 to relay users, even before the Federal Communications Commission (FCC) mandate took effect. All states now have 711.
EVERYONE CAN USE 711
Follow these simple steps:
Dial 711 (or the New York Relay toll-free number appropriate for you specific call. Click here)
A specially trained New York relay operator will answer and identify themselves by their operator number.
Give the operator the phone number of the person you are calling.
The operator will connect you with the person you are calling and assist you with communication.
It really is that easy!
NOTE: If the phone from which you are calling does not accept 711, just call 1-800-421-1220 (voice) or
1-800-662-1220 (TTY) for the same great results.
Remember, calls can be made to anywhere in the world, 24 hours a day, 365 days a year. All calls are strictly confidential and no records of any conversation are maintained. Long distance calls are billed at a discounted rate.
WHAT IF YOU HAVE
A PBX SYSTEM ISSUE?
People who use phones in an office that has extension numbers may experience difficulty as a result of 711 not being programmed in the building’s PBX system. To request the availability of 711 service in your building, contact your IT specialist, office administrator, or local telephone service provider.
711 dialing was mandated by the FCC on October 1, 2001. If you have difficulty dialing 711, please click here and let us know and we will attempt to help get the issue resolved.
711 IS NOT AN EMERGENCY NUMBER
However, 711 is easier to dial and easier to remember than the typical 800 numbers for relay access. It will create a more user-friendly environment for less experienced users, such as business contacts and friends or family members of TTY users. 711 is NOT an emergency code and should not be confused with 911.
HOWEVER, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the Relay Operator you have an emergency situation. The operator will then relay your emergency to the appropriate authorities.