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In case of emergency, TTY users should call directly the TTY-equipped center or emergency services center in their community. The 9-1-1 operators have TTY machines and are trained to respond to all needs of people in New York including those who are deaf or have hearing loss. 7-1-1 is NOT a substitute for deaf, hard-of-hearing, deaf-blind, and speech-disabled residents who need emergency services. However, if you use a TTY and cannot obtain emergency service via 911, you may call 7-1-1 and tell the Relay Operator you have an emergency situation. Calling through the relay service may take longer than calling 911 directly.
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