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a 7-1-1 brochure

7-1-1 is a simple, easy-to-remember number to access New York Relay services. New York Relay Service, provided by New York telephone companies through a contract with Sprint, is used to assist communications between people who use text telephones (TTYs) and people who use voice telephones. Specially trained operators facilitate communications between the two callers. Every call is handled in strict confidence.

The service went into effect on June 1, 2000. The previous phone numbers to access New York Relay will remain in service, and are as follows:

• 1-800-662-1220 (TTY/TeleBraille/HCO)
• 1-800-421-1220 (VOICE)
• 1-800-584-2849 (ASCII)
• 1-877-826-6977 (VCO)
• 1-877-662-4886 (Spanish)
• 1-877-662-4234 (Speech-to-Speech)

However, 7-1-1 is easier to dial and easier to remember than the typical 800 numbers for relay access. It will create a more user-friendly environment for less experienced users, such as businesses and friends or family members of TTY users. 7-1-1 is NOT an emergency code and should not be confused with 9-1-1. HOWEVER, if you use a TTY and cannot obtain emergency services on 9-1-1, you may call 7-1-1 and tell the Relay Operator you have an emergency situation. The operator will then voice your emergency to the appropriate authorities.

New York was one of the first states that offered 7-1-1 to relay users before the Federal Communications Commission (FCC) mandate took effect. All states now have 7-1-1.

There is no fee for using 7-1-1 service.